Trust & Safeguards
We're committed to ensuring the safety and wellbeing of every family and provider on SupportPath.
Verification
NDIS Registration Check
Every provider on SupportPath is verified against the official NDIS Commission register. Look for the verified badge on profiles.
Worker Screening
We strongly recommend families confirm their support worker holds a valid NDIS Worker Screening Check.
ABN Verification
All providers and individual support workers are verified against the Australian Business Register via their ABN.
Profile Reviews
Our team reviews provider profiles to ensure accuracy and completeness before they go live.
Security
Encrypted Data
All personal data is encrypted in transit and at rest. We use industry-standard TLS 1.3 encryption.
Phone Verification
We verify mobile numbers via SMS to ensure real people are behind every account.
Anti-Scraping Protection
Advanced bot detection and honeypot systems protect provider contact information from scrapers.
Secure Messaging
Secure messaging keeps conversations private and creates a record for safety.
Ratings & Reviews
Verified Reviews
Reviews are linked to real interactions — only genuine clients can leave ratings.
Dual Rating System
We show both SupportPath ratings and Google ratings for a complete picture.
Trustpilot (Coming soon)
Read independent reviews of SupportPath on Trustpilot for independent reviews of our service.
Privacy
Contact Protection
Provider phone numbers and emails are hidden from anonymous visitors. Only families who have signed up and connected with a provider can view their contact details.
Data Control
You control what information is visible on your profile. Sensitive details like bank accounts are never displayed.
No Off-Platform Tracking
We don't track your activity outside SupportPath or sell your data to third parties.
Right to Delete
You can request complete deletion of your account and data at any time.
Support
Report an Incident
If you experience a safety concern, report it immediately. Call 000 for emergencies.
Report an Incident